Last night was the worst night ever. While I kept my cool, I nearly had to call the police to have an employee escorted off the premises. He became beligernt, rude, obnoxious, swearing, threatening and nearly to the point of violent. I get so tired of asking someone for help and for them to do their job. I think it's great that you have a routine, last night wasn't a routine Sunday. Things are going to go the same way. You are however going to have to work, the rest of us are struggling too much for you to pull breakfast and restock boxes when DT is pending 2 almost 3, the front line has at least 3 orders and the assembler is having to drop his own product. Dishes and stocking can wait. We don't have to cook breakfast for 4.5 hours. Basically we were very short handed. I asked him to help twice and then he decided he was going to do dishes first, the whole time cursing and slamming things around. I went back to dish, informed him that they really needed help on meat to get through this rush and I really needed him to help out. He then started verbally attacking me. Telling me that I can't tell him what to do, to do my job and he will do he, so I asked him to do his. His job is to do what I ask him within normal perimeters of the job. He informed me that they have a way of doing things and I wansn't going to change them just because I was working tonight. Again, I think it's great that they have a normal way of doing things...normally we have another manager or two on nights and aren't so short handed. Thus normal things could have gotten done, but this wasn't normal. He then told me that he has a discrimination lawsuit pending against me and that he was going to call his attorney in the morning, I welcomed him to do so as I have do nothing in the wrong. He continued to cuss and informed me that he was taking his break at 10. I had already stated that I was going to run overnight breaks at 11 because we would have coverage since the diningroom closes at 11. He said that he was leaving at 10 becuase his wife was cooking his food and it was probably already done by now. I said, "I'm sorry and I can appreaicate that she is cooking for you, but we are short handed and there is no way I can let you take your break at 10." His tone changed even more, he started screaming cussing by now and I asked him to leave. He said that he had read the managers books and that I didn't have the authority to tell him to leave, I informed him as a manager I do, and that Iwould clock him out and he needed to leave. This began a huge mess. I can't let people do this to me. Why should I? How would he like it if I were to cuss at him and be little him in front of everyone? He acted like he was going to stay so I offered to let him stay if he was going to help them out and he must have decided that wasn't what he was going to do and he wanted to clock out. So I graciously let him go. In the mean time I had a customer who was irate in the DT b/c the back window person had opened the window to take the money and he was screaming the "S' word so loudly that her young boy in the backseat heard, and continued to repeat it all the time while they waited for food. I advised her that I was dealing with that employee and that he was sent home for his attitude. I requested that she contact SC in the morning or afternoon and advise her of what happened and she said that she would. I apologized a ton of times to her. I just don't get it..why do people think that cussing is socially acceptable at work, or in basic conversation? I grew up hearing the vulgur language that spewed out of my parents mouths and was appauled. As an adult, I found myself in the same position when I had children I vowed that they wouldn't hear me do that, it is wrong on so many levels. It is degrading and worst of all, it gives the wrong impression to others. I know that this individual was in a foul mood when he came in, he was already slamming things around before I ever said a word to him. I've only worked with him a handful of times and never given him a reason to think that I was discriminating against him. The only time I have really corrected him is when they were putting down too much meat and I told them that wasn't how it was suppose to be done, please do it right. So this leads me to believe that one of three things are happening here. He pointed out last night that he has been there for 15 months...would might mean that he was mad that I was FS when he was still crew. Would you promote someone who repeadiately didn't follow rules, and didn't really seem to work hard and gave everyone crap about what they asked them to do? None the fact that he walked out two weeks ago. So for lack of better words, is he jealous? If he wants to be a FS, the only thing he needs to do is to ask the GM. #2, he is leaving the company to go to a local competator, so does he think that he is going to bully me around? As long as he was picking on my last night, he was leaving everyone else alone. The last thought is that his sister who is also a manager has been treating me like crap for 2 or 3 weeks, ever since I have been on nights. I can figure as to why that is, one of the other managers threw a huge fit as to why I can do things as a FS and she couldn't when she was. Basically it all boils down to she thinks it is unfair that I can do things. I had no choice by to learn. Everytime his sister calls off, it seems like I am the one who has never refused to cover for her. Which means that I had to learn things before I was AM. She also said that she hated to do things like deposits, so I thought I was helping her by doing something she hated doing. Why am I the bad guy here? I was sent to nights to do the job right, being here, I have come to the conclusion that they have been doing the wrong thing for so long and that the managers have also be doing the wrong thing that they find it too hard to change, their way is easier to them and allows them to ultimately be lazier in the end. Last night he went home and called the GM before I even had a chance, I was so busy helping customers and getting things taken care of I didn't have the time. I specifically asked her, after I told her what happened if she was going to back me. She said yes. Then today she asked if I think he should be allowed to come back tonight. I told her that if she did, she gave him the right and everyone else to treat me like this. She basically said it was okay for him to do this.
All in all, this is a horrible way to have a day start, and it sounds like it isn't getting worse. After I talked to S today she sounded like she really wanted to bring him back. Duck says that I will not be working with him, she can cover my shift from now on, I shouldn't have to put up with that.
On a lighter note, I had an employee come up to me last night and tell me that he was proud of me for standing up for myself. He knows that it was a crappy situtation and this is how it normally is on nights.
K
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